Quality and Safety Performance Reports > AWT Quality and Safety Performance Reports
Appointment Wait Times
Third Next Available Appointments in Primary Care

What are we tracking and why? 

“Access to Care” is a term used to describe a patient’s ability to obtain proper health care in an appropriate amount of time. The Military Health System (MHS) access standards state that primary care providers should see patients with an acute, or serious need, within one (1) day, and patients with a routine need within seven (7) days.

When the MHS evaluates how well a Military Treatment Facility provides Access to Care, it checks each primary care provider’s available appointments for two categories: Acute, and Routine. The third available appointments are evaluated to see if access standards are being met.

The charts below show the average number of days to our providers’ third available appointments. Tracking this information helps us to understand where we need to improve. It also helps us to determine if current efforts to provide better access to care are working.

How are we doing? 

What are we doing to improve? 

We provide a variety of ways for our patients to access care. Some of those ways are:
  • Obtaining a necessary appointment through the TRICARE Nurse Advice Line.
  • Providing a direct link between our patients and their Primary Care Medical Home team through Secure messaging
  • Offering appointments with members of a PCMH team, instead of a single provider.
  • Allowing patients to make appointments through TRICARE Online (TOL).
  • Providing telemedicine opportunities to provide medical services across distances.

What can you do? 

Utilize the services we have available. To make an appointment, call the Integrated Referral Management and Appointing Center (IRMAC) at 855-227-6331, or visit TRICARE Online. Enroll in Secure Messaging to improve access to your healthcare team. For afterhours advice, call the TRICARE Nurse Advice Line (NAL) at 800-TRICARE (874-2273), option 1. If needed, NAL staff can schedule the appropriate appointment for you, or provide you with an authorization to obtain care elsewhere if MHS access standards cannot be met. If you experience a delay in obtaining healthcare services, ask us about alternative ways you can access care in the future.