Patients & Visitors > Patient Relations
Patient Relations

The Patient Relations Service provides a link between our beneficiaries and staff members to help achieve high quality health care. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about hospital policies and procedures.

Customer Service Advocates (CSA) in clinics/wards/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please speak with a CSA.

For concerns that are unable to be resolved by a CSA or require follow-up, please speak with a Patient Advocate in the Patient Relations Service.

We welcome your concerns, suggestions, and compliments. Please feel free to email us via the web link.


Building: 9 Floor: 1

Entering the building from the Arrowhead patient parking garage, the Patient Relations Office is located past the escalators and to the left of the information desk before you reach the Health Benefits Office.

DSN: 94-295-0156
Commercial:(301) 295-0156

Automated Toll-free:
1 (800) 526-7101

After-hours Command Duty Office:
(301) 295-4611

Hours of Operation:
Monday thru Friday
0730 - 1600